Can you update my website's contents?
Yes, updating your website regularly is great for search engines and keeps your visitors coming back for more.
If you need to update your text, photos and products, our website maintenance and support team can do it all for you.
This plan comes with 1 hour of updates each month and additional hours are quoted in advance.
Can you build new functionalities & features on my website?
Yes, our website maintenance and support team can help you build new functionalities such as a member login, online payment, newsletter subscription box – you name it, we can build it.
We'll work offline so our changes won't affect your live site. Once the changes are approved then we will sync the files to your live site.
This plan comes with 1 hour of programming work each month and additional hours are quoted in advance
Who will backup my website?
We will. Our website maintenance and support team will backup your website daily and the backups are stored on a separate server. If anything happens to your site then we can restore your site on the same hosting account or on a new hosting account.
Will my WordPress plugins be updated?
Yes and we'll do that safely by making a backup of the site before we do the updates. Our website maintenance and support team we will update your WordPress plugins each month. Updates are often released because it contains security patches and bug fixes. If you don't update your plugins then there is a risk that your website could be hacked. You might ask who would hack my site? It’s done by bots and your website can be used for hosting illegal file sharing. You could already be hosting illegal movies and may not know it.
Do I need to pay extra for Malware & Security Scans?
No. It's included as part of your maintenance and support plan.
Malware can hide inside your folders and can go unnoticed for months. They use your hosting account and your website as a tool for file sharing and spreading more malware. This makes Google think you are responsible for spreading the malware and it can get your site blocked from Google. Our malware scanners will scan your site daily and your website maintenance and support team will be notified if your site has been compromised. Our security checks will also tell us if there are any potential holes that can be used as a point of entry to inject malware to your site so we can fix it for you.
What happens if my website is down?
We'll know about it, if your website ever goes down, our website maintenance and support team be notified. If the hosting account is down for an extended amount of time then we can restore your backup file to a new hosting account. Your site could be up and running again in just hours.
What about tracking my SEO keywords?
Glad you asked. Yes It's included as part of your maintenance and support plan. Search Engine Optimization is the most important task that you'll need to be on top of and you need to keep track how your keywords are ranking in Google, we’ll tell you who your competitors are, and how you stack up against them and what to do about it.